I am NOT, repeat NOT a mind reader.
I'm happy to book your flights, order your rental vehicles and secure lodging at hotels for everyone BUT if you change your CC number and/or passwords, your administrative assistant can't very well assist. It helps me to look like a gigantic ASS though...thanks.
No- I'm not able to unfreeze your account due to too many ill fated login attempts-kindly remember changes you have previously made to prevent this from happening time and time again!
The "deer in headlights "look is cute but doesn't do much to resolve this situation..